Hadi Retail Ventures – Shipping, Cancellation, Return & Refund Policy

Last Updated: October 2026

Thank you for shopping with Hadi Retail Ventures. Please review our Shipping, Cancellation, Return and Refund Policy carefully before making a purchase.

1. Shipping Policy

Different products have different dispatch times depending on product availability, supplier, and warehouse location. The estimated dispatch time for each product will be mentioned on the product page or confirmed by our WhatsApp support team before processing the order.

Most orders are processed and dispatched from Monday to Saturday. However, dispatch times may vary from product to product, and some products may require additional processing time.

Customers are requested to check the specific dispatch and delivery timeline of their product with our WhatsApp support team before placing an order.

You will be contacted if there is any unexpected delay in shipment.

Once your order is shipped, you will receive a shipment confirmation notification and tracking details when available.

Orders are not processed or shipped on Sundays or public holidays.

2. Imported Products

Some products are imported and may be sourced specifically according to the customer's order. Imported products may have different processing and delivery timelines depending on the supplier, warehouse location and availability.

Customers are requested to check the latest order status with our WhatsApp support team. Our team will provide updates regarding whether the order is processing on time or if there is any expected delay.

Cancellation of Imported Products

Cancellation is not possible for imported products once the order has been placed and processing or purchasing has started.

As imported products may be purchased specifically against the customer's order, cancellation after processing may result in a loss to the company.

Customers are therefore requested to confirm the product, price, availability and estimated dispatch and delivery timeline with our WhatsApp support team before placing an order.

3. Ready Stock & 2–7 Day Delivery Products

For ready-stock products and products with an estimated delivery time of 2–7 days, customers are requested to check the applicable return and refund policy with our WhatsApp support team before placing the order.

Return and refund conditions may vary depending on the specific product, condition, availability and order type.

Please contact our WhatsApp team for complete details regarding the applicable return and refund conditions for your order.

4. Damaged or Lost Items

If your order arrives damaged or appears to have been lost during transit, please contact our support team as soon as possible.

If your order arrives damaged:

• Inform us with full details and photographs or videos of the damage.

• Keep all original packaging materials and the damaged goods as evidence.

• Contact the courier company to report the issue or file a claim where applicable.

• Our team will assist you with the next steps, subject to the applicable courier and product policies.

Claims for damage or loss will be reviewed based on the available evidence, courier investigation and applicable law.

5. Cancellation Policy

Orders may be canceled within 24 hours of placement, subject to the order not having entered processing or purchasing.

A cancellation fee may apply to customer-requested cancellations, as described below.

Imported products cannot be canceled once processing or purchasing has started.

Customers should contact our WhatsApp support team as soon as possible if they wish to request cancellation.

Customer-Requested Cancellation Fee

If an order is canceled at the customer's request, a 5% cancellation fee will be deducted from the eligible refund amount, where applicable.

This fee is intended to cover administrative, payment-processing and order-handling costs associated with the cancellation. Any additional non-refundable charges, if applicable, will be communicated to the customer before the refund is processed.

For imported products, cancellation is not possible once processing or purchasing has started, as stated in the Imported Products section.

Any cancellation fee or deduction will be applied subject to applicable law and the specific circumstances of the order.

6. Return & Refund Policy

Return or refund requests must generally be made within 7 days of delivery, subject to the applicable product-specific return and refund conditions.

For ready-stock products and products with an estimated 2–7 day delivery, customers should confirm the applicable return and refund conditions with our WhatsApp support team before placing the order.

To initiate a return or refund, contact us with your order number:

Phone / WhatsApp: +91 9503079688
Email: contact@hadiro.in

Our representative will guide you through the applicable return or refund process.

Refunds, if approved, will be processed to the original payment method.

Please allow up to 7–21 business days for refund processing, depending on the payment provider and bank.

Any applicable cancellation fees or other permitted deductions will be communicated to the customer before the refund is processed.

7. Conditions for Returns

Unless otherwise specified for the particular product, the following conditions generally apply:

• The item was purchased within the last 7 days.

• The item must be unused and in its original packaging.

• The item must be in resalable condition.

• All original accessories, manuals, packaging and included items should be returned where applicable.

Additional product-specific conditions may apply. Please confirm the return policy with our WhatsApp support team before placing your order.

Nothing in this policy limits any rights that customers may have under applicable consumer-protection laws.

8. Non-Returnable Items

The following items are generally non-returnable, subject to applicable law:

• Customized or personalized products.

• Items damaged due to misuse or accidental damage.

• Opened software, digital codes or downloadable products.

• Items that are not in their original condition.

• Products specifically identified as non-returnable at the time of purchase.

We reserve the right to refuse returns that do not meet the applicable return conditions, subject to applicable law.

9. Sale Items

Sale, discounted or promotional items may have specific return and refund conditions, which will be communicated at the time of purchase.

Any restriction on refunds for sale or promotional items will be subject to applicable law and will not override any mandatory customer rights.

10. Order Status & WhatsApp Updates

Customers are requested to stay in contact with our WhatsApp support team for order updates, especially for imported products and products with extended dispatch or delivery timelines.

Our WhatsApp team can provide updates regarding:

• Order processing status.

• Estimated dispatch date.

• Expected delivery timeline.

• Any unexpected delay.

• Product-specific return and refund conditions.

• Shipping and tracking updates when available.

Customers should contact our team if they require clarification about their order status, cancellation eligibility, or applicable return and refund conditions.

11. Contact Information

Hadi Retail Ventures

Flat No. 3, 31/45 Aasiyana Manzil, Ismail Curtey Road, Ghogari Mohalla, Null Bazar X Lane, Mandvi, Mumbai, Maharashtra – 400003

Phone / WhatsApp: +91 9503079688
Email: contact@hadiro.in
Website: https://hadiro.in

For questions regarding shipping, cancellations, returns, refunds or order status, please contact our WhatsApp support team.

Our team will assist you with the applicable process and provide updates as available.